Greetings, James.

Thank you for contacting the World of Warcraft Game Master Department. We appreciate your feedback and apologize for being unable to address your issue while you were still online.

Account: ------------------
Realm: Dunemaul
Character: Dailia
Boss verified: Yogg-Saron

After investigating the events which occurred during a recent Heroic Yogg-Saron encounter, it was found that the issue which arose was caused by the majority of the Raid's members dying during a specific phase of the event.

I want to apologize that this occurred, and we're currently addressing this issue to prevent it from occurring again. We understand that Achievements are extremely important when tracking Guild progression, and in this case, we will unfortunately be unable to provide Achievements to players who did not receive them.

We are, however, happy to provide the items which would have been lootable, if the event had fully concluded. The items which are available for distribution are as follows:

[1] Emblem of Conquest (per Raid member)
Mantle of the Wayward Conqueror
Mantle of the Wayward Protector
Godbane Signet
Chestguard of the Fallen God

Please reply directly to this e-mail with the names of the group members you would like to award the items to. Only players that we can verify as present at the time of the kill are eligible. If you have any additional questions or concerns about this situation, please don't hesitate to let me know!

Regards,

A---------
Specialist Game Master
Blizzard Entertainment
www.worldofwarcraft.com